Common troubleshooting

Support

Quick fixes for the most common issues when getting started with ProjectSight.

⚠️	Seeing a blank page after launching ProjectSight? Check these three things: Your URL starts with prodau, not prod A licence is assigned to your account You have accepted the Trimble invitation email
⚠️	Can't see your project after logging in? This is usually caused by an email mismatch. Make sure the email on your Trimble ID matches the one used in your invitation. If not, ask your admin to resend the invite.
📧	Haven't received an invitation email? Check spam or junk for an email from [e-mail]. If it's missing, confirm the email was entered correctly in the Admin Console. You need to press Enter for it to save.
❓	Admin Console vs My Products Admin Console manages users, roles and licences. My Products is where you launch ProjectSight.
✅	Need more help? Submit a request through the Support Portal